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Adding email address from deleted account

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Rebecca Rose

I set up a second account with my new email address and then realised I could have linked it. I deleted this secondary account but now the original account is not letting me add this secondary email address. How can I resolve this? I deleted the account today, maybe it takes a few days to reflect?

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  • AJ

    Hi Rebecca,

    Welcome to the Box Community! 

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 
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  • Barbara Cameron

    AJ i have a similar issue. I previously had two different Box accounts and always got caught in a cycle trying to log in. So I recently deleted one of the accounts (at least 1 month ago). Now I am trying to add that other "deleted" account email to my "live" account as a linked email account. But it won't let me use that email address! So it's not really deleted, and I am very frustrated by this. How to proceed?

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  • Peggy Daly

    I have the same question -- I try to add my personal address to my account and it says it is already linked to another account. How can I fix this -- when I try to log in with the personal email I'm unable to log in, it goes to this account.

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  • Shelly Hsu

    I have the same issue. I delete my one account and want to add its email to another "live account", please assist.

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