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Refund Request for Charged Free Trial Account

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Kristine Abanador
  • Edited

I requested permanent account deletion for my trial account prior to the trial end date. I didn’t even use the storage after signing up because I don’t want to use the service but I still got charged big time. Please help me refund my $540 back. It is disheartening to be charged this huge amount when you requested trial cancellation, didn’t use and have no plans on using the service.

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  • AJ

    Hi Kristine,

    Welcome to the Box Community! 
     
    I'm sorry to hear about the charges made. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504.
     
    Best,
     

     

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