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IT DOESN'T UPDATE THE SPACE IN MY BOX ACCOUNT

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Ricardo Sanchez 
I have deleted quite a few files to free up more space on my box account but the space is not being updated.

I have also deleted the trash can.

Please tell me how to update that space.
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6 comments

Date Votes
  • AJ

    Hi Ricardo,

    Welcome to the Box Community! 

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
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  • Box User

    AJ

    my account is suffering from the same problem. I deleted all files, emptied Trash and it still shows 99% usage, instead of 0%

    Can you run this script on my account?

    thank you

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  • Box User
    • Edited

    I have the same problem;

    I have emptied my box storage completely because of reorganizing my files. Bin is emptied but still 50% of my account is full.
    Could you run the support script?
    Kind regards,

    Mike

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  • Hrvoje

    Hello,

    Can you run this script on my account? My account doesn't show correct free space.

    Thank you,

    Hrvoje

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  • Box User

    I have the same problem

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  • Natalie Gustafson

    I have the same problem but no response from Box. Are they going out of business? The account is unusable like this for a paid subscription.

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