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Box tools is not working correctly anymore - daily de-installation and reinstallation needed

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Alexander Oehrlein

Hi,

when I'm in the morning trying to open an Office-file, after I have logged into Box on Chrome/Windows 10, it already needed daily reinstall, because I'm emptying my browser-cache automatically on a daily basis as I sometimes need to visit several hundred websites per day. So no option to not empty the browser cache. It was tedious enough up to now to reinstall Box-tools always in the morning. Since two days this task has become even more cumbersome as Box tools cannot be installed anymore. It always exits with some error description, stating that the Box version already installed is newer than the one just downloaded. The only thing that helps is going to Windows app removal and de-install Box tools and then reinstall it. I'm feeling quite tired by now about this Box tool behavior. When will this be corrected? Can't the Box tools be installed somewhere else than in the browser cache area? This is not practical at all, Box is supposed to save time, not cost me daily 5 min more.

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4 comments

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  • France

    Hi Alex,

    Welcome to the Box Community, I'm happy to help!

    The issue you encounter can happen if your network or computer environment prevents Box.com from communicating with Box Edit. Box Edit uses a loopback network interface to communicate between Box.com and your computer. The use of this interface may require additional configuration in your environment.

    Please review this article which describes the potential changes you may need to make in your environment: https://support.box.com/hc/en-us/articles/360044195273-Continuous-Prompt-to-Install-Box-Tools

    You may need to check with your IT or networking team for further assistance if you are unable to make the changes yourself: 

    Let me know how it goes and if you have any questions!

    Best,

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  • Alexander Oehrlein

    Hi France,

    Thank you for your response!

    I tried to follow the articles' instructions. Although I had uninstalled all Box-related programs and after that additionally removed every remaining single related Box file (I had a search run on all partitions) from all local user accounts on my laptop, it still displayed "Box tools per user was found in another local user session. Please uninstall it and try to install Box tools again."

    Also the task manager did not show any running Box processes, manual deleting with regedit didn't help either, neither did warm nor cold restart. So now I will be handing it over to our IT service provider and hope they might be able to solve it. Hopefully, he will be able to use that information in the article you have linked. It would be nice, if Box was more compatible with standard IT administration methods as I think our IT service provider is not doing something extremely special.

    Kind regards

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  • France
    • Edited

    Hi Alexander, 

    In the event that your IT person is unable to resolve this issue and you need further assistance, please go ahead and submit a support ticket to Product Support team by clicking the "Support" option at the header of this page and chose "Contact Support" while logged in to your account so they can further diagnose this issue.

    Thanks again for reaching out and have a nice day!

    Regards,

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  • Alexander Oehrlein

    Hi France,

    thank you! I will let him know.

    Have a nice day, too!

    Kind regards

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