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got an email link and I cant use it

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Samantha Hanson LPC ATR

I have spent an hour trying to get this account set up and going through the forum as to why I cant figure out the collaboration link, I accepted the link as they sent it to my twice however I have no clue who they or the client is they want to collaborate on but it came to work email and hippo compliant I figured I should give it a try. I can not get the link open I have downloaded tools I went through support for over an hour and two different browsers trying to figure it out but I cant. I need a human to contact to fix this if it is a client situation and hopefully it wasn't a virus scam situation

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2 comments

Date Votes
  • France
    • Edited

    Hi Samantha, 

    Welcome to the Box Community, I'm happy to help!

    Do you mind providing a screenshot of the message that you encounter when you access the collaboration link so we can take a look?

    That will greatly help the community and its members figure this out with you.

    Best,

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  • Eime Tobari

    I have the same issue. A colleague sent me a link to a shared folder but can't access. Files are still there but the error message says they are removed or unavailable. Any tricks?

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