PDF files are not opened with error messages

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  • Official comment
    France

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    To confirm, are these PDF files password-protected? If yes, then this is expected behavior, password-protected files cannot be previewed in Box. 

    Otherwise, can you check if the watermark is enabled on these files or the folder they are located? Depending on your permission on the collaborative folder, contents may or may be inaccessible on preview when watermark is enabled. Please check out this article for further details: https://support.box.com/hc/en-us/articles/360044195253-Watermarking-Files 

    Hope it helps. If you have any questions, please let us know and we will do our best to assist you!

    Regards,

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