Box Status

Issues opening a Word document

Follow
New post
Tami Roebuck

I am having an error and unable to open a Word document from Box that I have already saved.  It tells me "unable to open file."  I then have to download the file and open it that way, which is a lot more hassle.  Can someone tell me why it is doing this all of a sudden?  Thank you!

0

Comments

3 comments

Date Votes
  • France

    Hi Tami, 

    Welcome to the Box Community, I'm happy to help!

    Are you trying to open this file using Office online or your desktop Microsoft application?

    Do you mind sharing a screenshot of the error message that you encounter so we can take a look?

    Regards,

    0
    Comment actions Permalink
  • Dennis Higgins

    I am having that same issue.  When i open a word document in box it is unreadable, almost pixelated, and I need to download the document before being able to read it.  This doesn't happen with with Excel spreadsheets and did not happen until the last month or so.  I tried deleting my box app and reinstall but that did not help.  Please help?

     

    0
    Comment actions Permalink
  • Tami Roebuck

    Hi Dennis!  Mine finally resolved itself.  I hope you can get yours resolved quickly.  I know how frustrating it is!  

    0
    Comment actions Permalink

Post is closed for comments.