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NO PUEDO INGRESAR A LA APLICACION POR FALTA DE deshabilitar 2FA

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Andres Buele

Para el ingreso a mi cuenta esta configurada para verificación 2FA. Pero mi móvil robado y cambie de numero al tener otro móvil no me puede llegar el código. por favor necesito ayuda para recuperar mi cuenta 

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  • Official comment
    France

    Hi Andres, 

    Welcome to the Box Community!

    This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist.

    Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated!

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  • Andres Buele 
    To access my account it is configured for 2FA verification. But my cell phone was stolen and I changed my number because I had another cell phone and I couldn't get the code. please i need help to recover my account
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  • Andres Buele 
    Please I need help, I can not access my accoun
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  • France

    Hi Andres, 

    Welcome to the Box Community!
     
    This would require specific account information to resolve and it looks like you already have an open ticket for this issue with Product Support. Please continue working with them and check your email for updates.
     
    Thanks for your patience and please comeback and let us know how it goes!
     
    Best,
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