I can’t log in my account because I changed my phone number, so I’m not receiving the text message

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Yerlin Becerra

• April 09, 2022 20:54

I successfully changed my password via my email, but I changed my phone number recently and I am unable to receive SMS to continue the recovery of my account. my account: [personal information--redacted]

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  Aira

  • April 11, 2022 01:14

  Hi there,

  Welcome to the Box Community! 

  I have created a ticket for you since this issue needs your personal information. Kindly check your Inbox for updates. 

  Thanks!

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