Reset Password - Haven't received an e-mail

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Trinity Chang

• April 11, 2022 06:41

Hi Support team - 

My college encountered the rest password issue that mail not received, we'd follow the troubleshooting process but still not worked.  Please advise what we should do.

https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

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  France

  • April 11, 2022 20:01

  Hi Trinity,

  Welcome to the Box Community!

   

  This might require some account specific information to resolve so I've submitted a case to Product Support on your behalf. You should be receiving an email confirmation shortly.

   

  Please come back and let us know how things go with support!

   

  Best,

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  Box User

  • January 10, 2023 07:41

  Hi Support team -
  I encountered the rest password issue that my email has not received, I had followed the troubleshooting process but it still has not worked. I am a student using my school email and box doesn’t allow me to reset it. My other email accounts works fine for resetting.

  Let me know as soon as possible what i should do.

  https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

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