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5 comments

Date Votes
  • AJ

    Hi there,

    Welcome to the Box Community! 

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
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  • Pam Wild

    AJ, 

    We have an Enterprise account, the storage numbers show 1.6TB/unlimited. However, we can no longer add anything to Box, we get the message our storage limit has been reached.

    Please help!

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  • Erin Colburn

    I am also having this issue, and there is no place to contact Box Support on the Support page.  Please assist.

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  • Pam Wild

    Hi Erin,

    I was able to get help when I went to https://support.box.com/hc/en-us/requests/new and used the chat. It was quick and our issue was resolved. Hope this helps!

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  • Erdi Yılmaz

    hi My disc shows full even though it is not full

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