Welcome to the new Box Support website. Check out all the details here on what’s changed.

Using Mac Monterey files won't open on box drive and files won't sync ons box drive

New post

Comments

4 comments

  • Phillip Coffin

    same exact thing is happening to me. it's really aggravating and messing up my work flows. Honestly, it's feeling like the last straw for Box.

    0
    Comment actions Permalink
  • Rochelle Bailey

    This is happening to me as well and I am at a loss on how to move forward. Has this been documented as a known issue from Box or has Box provided any updates or workarounds? Our database team has already had to purchase Dropbox (while the rest of our organization uses Box). After all of our Macs updated to Monterey, we are no longer able to export files to Box due to the major changes with regards to the location/path of Box files being moved and "unreachable" when exporting files. This was a change by Box and not by Apple, but it happens once a user updates the OS to Monterey.

    BOX, PLEASE ADDRESS THESE MAJOR ISSUES THAT ARE GREATLY IMPACTING MAC USERS!!! 

    0
    Comment actions Permalink
  • Sean Wylie

    I am Having this issue as well. It's about 70% working and 30% unaccessible. Really need a fix for this. We're talking hundreds of files that need access monthly. Please Help!!!

     

    0
    Comment actions Permalink
  • Dale T Steele

    Same here. I get a dialog box that it's preparing to move files into a Box synced folder but that isn't happening. Box website says everything synced but that is not the case. 

    I followed the uninstall/restart/reinstall instructions here and seem to be back in sync. 

    0
    Comment actions Permalink

Post is closed for comments.