Missing files

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Olivia Gwyn-Jones

• April 12, 2022 16:38

Files are missing from synced folders. They are present offline but not in Box. There are no error messages; there is a blue arrow for 'successful syncing' against the folder.

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  France

  • April 12, 2022 21:35

  Hi Olivia, 

  Welcome to the Box Community!

  It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box.

  Kindly reach out to your internal helpdesk or IT team for further assistance on looking into this.

  Best regards,

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  n2labo

  • April 14, 2022 04:45

  I faced same problem.

  But storage is using.

  Mail support is English only.

  How do I do?

  

   

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  n2labo

  • April 14, 2022 13:30

  I send error logs.

  And I installed Box Drive.

  My local machine Box folder No files and folders(Old back up is make in my name folder).

  Box.com file list is empty.

  But storage using size is 42.0 BG/50.0GB.

  I think it is broken.

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