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After setting up 2 factor we have lost access to all our files

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Scott Melvin

TFA has been set up but our folders are gone/unavailable.  Just an invitation to set up TFA with no explanation of the new setup or why we are at a completely different landing page.  Meanwhile, we cannot upload the documents we need to get paid.  No way go get help but through here.  This is beyond frustrating 

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  • AJ

    Hi Scott,

    Welcome to the Box Community!

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
     
    Please check your email for updates. 
     
    Best, 

     

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