Scam and a bunch of frauds!

I sent you an email on April 6th 2022 to cancel this account which was well in the range of the "free trial"...below is your response: Now you fraudulently charged me 540.00 bucks for a subscription I (1 person) opened up for a job interview for 3 people too?? 

INV 09931552

"Thanks for contacting Box Billing!

We’re writing to let you know that we received your message, and that we’re sorry it’s taken so long to get a reply. Our team is working through higher-than-normal volumes as a result of the ongoing global COVID-19 crisis.

We are hoping to have a reply to all customers currently waiting within a week, with most receiving a reply much sooner. Please do not submit additional requests, as this will not speed up your reply, and will also cause delays for others who are waiting.

If you are writing to cancel your account, we will use your request date when considering eligibility and prorations as applicable. Neither will be impacted by this delay. Additionally, we are sorry that we are unable to provide phone or chat support during this time. We expect to have our live channels back soon."

I want my money back and I will be disputing this charge. Make this right and quit sending me auto responses that give me zero satisfaction or customer service.