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All my folders and files are gone

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Abby Atkinson personal

I just tried to log into Box and my password was incorrect.  After trying a couple of times, it accepted my password, but is now welcoming me as a new  member.  I can't access any of my folders and files.  PLEASE HELP!

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  • Aira

    Hi there,

    Welcome to the Box Community! 

    From what I can see on my end, there are still files on your account. If you are referring to a collaborated folder, please contact the owner of the file directly and have them check if the files were still shared to you. 

    Thanks!

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  • Katheirne Dubois

    Same here.  It appears I've lost over a year's worth of data somehow.  Please advise

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  • Abby Atkinson personal

    I was the administrator/owner of the files on my account.  So I don't understand why Box sees me as a new member.  I can't access anything.

     

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