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Drag and Drop on Ipad does not work

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Box User

Since the last update I cannot make drag and Drop on my Ipad. Wen I go to „auswählen“ an copy to… there is an Error Massage. 
the only thing I can do is to load the file completely and than I can load it to my dropbox. 
that is very uncomfortable. What is wrong here? 

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  • France

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    Can you try to uninstall and the reinstall the Box app for your iPad and see if this help resolve this issue?

    If the issue persists, do you mind providing a screenshot of the error you encounter so we can take a look?

    Best regards,

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  • Box User

    Hi,

    thank you for your help. I have uninstall the App and reinstall it now. The same problem will be there. 
    I have make a screenshot from the error I get. 
    thank you. 
    best regards. 
    Barbara

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  • France

    Hi Barbara, 

    It looks like you are using a different cloud application as this interface doesn't look like that in Box application.

    Box for iPad should look something like this: https://apps.apple.com/gb/app/box-the-content-cloud/id290853822?platform=ipad 

    If this is a different cloud app, you may need to reach out to their support for further assistance on this issue.

    Regards,

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