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  • France

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    If you are encountering problems downloading files from your Box account, we recommend you try the following:

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer or network
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
    • Disabling any plugins on your browser

    You may also find more troueblshooting tips and reminders when downloading items in Box in this article: https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files 

    Regards,

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