Not receiving email to my account

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Pixel Informatique

• April 26, 2022 09:38

Hello. I try to add a user. His email is a free account from microsoft with domain @outlook.fr. No way to have the email to get a password, even a password reset we don't receive any emails from Box. We checked and doublechecked, spam folder, rules, everything.
Please help me

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• 

  France

  • April 26, 2022 20:13

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

   

  This would be something Product Support team would like to investigate with you and may require specific account information. I've gone ahead and submitted ticket for you so an agent can help look into this.

   

  Kindly check your email for details and updates.

   

  Regards,

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