Can't submit a ticket on the "support contact" page

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Chandler Carter

• April 28, 2022 15:16

Hi,

I don't see a place to submit a ticket/case on the support contact page. There is just an icon for the box community. How do I submit a ticket?

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• Official comment

  

  France

  • April 28, 2022 20:46

  Hi Chandler, 

  Welcome to the Box Community, I'm happy to help address this issue!

  Please be advised that the option to submit a 'support ticket' is only available to all our paying customers. I checked your profile and I see this is linked to a Personal Free Box, so this support channel is not applicable to your type of account. 

  The community and its members would be more than happy to help if you could provide more details on the issue.

  Regards,

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• 

  Tim Michaels

  • April 14, 2023 02:57

  Hello Tim Michaels here

  I am having a problem with my account saying I am out of space.  I have deleted everything.

  Could someone help me resolve .  

   

  Thank you

  Tim

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