Transfers are still pending
HELP! I have over 3,400 files that are still pending to transfer. How can I push the transfer along? It has been a couple months and still nothing. I don't want to lose any of these files.
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Hi Jennifer,
Welcome to the Box Community!This would be something Product Support team would like to investigate and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.Please check your email for details and updates.Thanks for reaching out and let us know if you have any questions!Regards, -
France I am having the same issue. Can a ticket be created for me as well?
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Hi Erica,
Welcome to the Box Community!
If you are part of a Business or Enterprise or any paying Box instance, you may submit a ticket by accessing this page: https://support.box.com/hc/en-us/requests/new
Please include a brief description of the issue that you encounter and information that can help the team investigate this for you. You will see the available support channels depending on your type of subscription, if this option is not accessible to your, its likely that your Box organization requires their users to reach out to their internal helpdesk first and have a designated person assign to submit ticket to Box.
Hope that helps!
Regards,
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