Uploads have stalled
I can download from box, but my uploads have stalled. I'm in the process of uploading multiple TBs so perhaps my account has been flagged? Below is the diagnostic report:
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User ID: 18678304171
Current User Time: 1651508821
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PART 1 of 3: Testing ping to different Box hostnames...
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Checking ping to https://app.box.com
Pings: 153, 92, 97ms.
Minimum ping: 92ms. Maximum ping: 153ms. Average ping: 114ms.
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Checking ping to https://ent.box.com
Pings: 130, 81, 96ms.
Minimum ping: 81ms. Maximum ping: 130ms. Average ping: 102ms.
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Checking ping to https://account.box.com
Pings: 161, 77, 84ms.
Minimum ping: 77ms. Maximum ping: 161ms. Average ping: 107ms.
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Checking ping to https://app.boxenterprise.net
Pings: 201, 84, 73ms.
Minimum ping: 73ms. Maximum ping: 201ms. Average ping: 119ms.
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Checking ping to https://app.boxcn.net
Pings: 206, 76, 85ms.
Minimum ping: 76ms. Maximum ping: 206ms. Average ping: 122ms.
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PART 2 of 3: Testing download throughput of connections to different Box hostnames...
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Checking download throughput to https://dl.boxcloud.com
The 10KB file loaded in 206ms (402 kbps).
The 33KB file loaded in 162ms (1667 kbps).
The 71KB file loaded in 291ms (1999 kbps).
The 252KB file loaded in 477ms (4332 kbps).
The 1137KB file loaded in 370ms (25166 kbps).
The 4445KB file loaded in 1726ms (21099 kbps).
6 out of 6 requests to "https://dl.boxcloud.com" succeeded.
Latency: 162ms
Peak Download (accounting for latency): 23284 kbps
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Checking download throughput to https://cdn01.boxcdn.net
The 10KB file loaded in 162ms (511 kbps).
The 33KB file loaded in 88ms (3069 kbps).
The 71KB file loaded in 135ms (4309 kbps).
The 252KB file loaded in 174ms (11875 kbps).
The 1137KB file loaded in 451ms (20646 kbps).
The 4445KB file loaded in 460ms (79167 kbps).
6 out of 6 requests to "https://cdn01.boxcdn.net" succeeded.
Latency: 88ms
Peak Download (accounting for latency): 97895 kbps
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Checking download throughput to https://ec2euc1.boxcloud.com
The 10KB file loaded in 228ms (363 kbps).
The 33KB file loaded in 125ms (2161 kbps).
The 71KB file loaded in 188ms (3094 kbps).
The 252KB file loaded in 276ms (7486 kbps).
The 1137KB file loaded in 942ms (9885 kbps).
The 4445KB file loaded in 2555ms (14253 kbps).
6 out of 6 requests to "https://ec2euc1.boxcloud.com" succeeded.
Latency: 125ms
Peak Download (accounting for latency): 14986 kbps
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Checking download throughput to https://ec2euw2.boxcloud.com
The 10KB file loaded in 1231ms (67 kbps).
The 33KB file loaded in 1053ms (256 kbps).
The 71KB file loaded in 1249ms (466 kbps).
The 252KB file loaded in 1486ms (1390 kbps).
The 1137KB file loaded in 1955ms (4763 kbps).
The 4445KB file loaded in 3646ms (9988 kbps).
6 out of 6 requests to "https://ec2euw2.boxcloud.com" succeeded.
Latency: 1053ms
Peak Download (accounting for latency): 14044 kbps
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Checking download throughput to https://ec2apne1.boxcloud.com
The 10KB file loaded in 119ms (695 kbps).
The 33KB file loaded in 135ms (2000 kbps).
The 71KB file loaded in 199ms (2923 kbps).
The 252KB file loaded in 203ms (10178 kbps).
The 1137KB file loaded in 392ms (23754 kbps).
The 4445KB file loaded in 974ms (37389 kbps).
6 out of 6 requests to "https://ec2apne1.boxcloud.com" succeeded.
Latency: 119ms
Peak Download (accounting for latency): 42592 kbps
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Checking download throughput to https://ec2apse2.boxcloud.com
The 10KB file loaded in 1504ms (55 kbps).
The 33KB file loaded in 1255ms (215 kbps).
The 71KB file loaded in 1408ms (413 kbps).
The 252KB file loaded in 1804ms (1145 kbps).
The 1137KB file loaded in 2910ms (3200 kbps).
The 4445KB file loaded in 5373ms (6778 kbps).
6 out of 6 requests to "https://ec2apse2.boxcloud.com" succeeded.
Latency: 1255ms
Peak Download (accounting for latency): 8843 kbps
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PART 3 of 3: Testing upload to different Box hostnames...
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Checking upload speed to https://upload.app.box.com
Initial connection timed out for https://upload.app.box.com on a 9.8KB file (10s timeout).
Aborting the remainder of the upload tests for https://upload.app.box.com due to upload failure.
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Checking upload speed to https://upload.ent.box.com
Initial connection timed out for https://upload.ent.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://upload.ent.box.com due to upload failure.
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Checking upload speed to https://upload.app.boxenterprise.net
Initial connection timed out for https://upload.app.boxenterprise.net on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://upload.app.boxenterprise.net due to upload failure.
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Checking upload speed to https://upload.app.boxcn.net
Initial connection timed out for https://upload.app.boxcn.net on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://upload.app.boxcn.net due to upload failure.
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Checking upload speed to https://fupload-g-sjc.app.box.com
Initial connection timed out for https://fupload-g-sjc.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-sjc.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-lax.app.box.com
Initial connection timed out for https://fupload-g-lax.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-lax.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-jfk.app.box.com
Initial connection timed out for https://fupload-g-jfk.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-jfk.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-iad.app.box.com
Initial connection timed out for https://fupload-g-iad.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-iad.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-ord.app.box.com
Initial connection timed out for https://fupload-g-ord.app.box.com on a 9.8KB file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-ord.app.box.com due to upload failure.
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Checking upload speed to https://fupload-tn.app.box.com
Initial connection timed out for https://fupload-tn.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-tn.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2euc1.app.box.com
Initial connection timed out for https://fupload-ec2euc1.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2euc1.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2euw2.app.box.com
Initial connection timed out for https://fupload-ec2euw2.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2euw2.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2apne1.app.box.com
Initial connection timed out for https://fupload-ec2apne1.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2apne1.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2apse2.app.box.com
Initial connection timed out for https://fupload-ec2apse2.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2apse2.app.box.com due to upload failure.
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Final User Time: 1651509006
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I have this same issue - pushing 35-92GB-ish multiple files right now. It's just a never-ending loop of fails and retries. My laptop has become useless as it's overheating - fans are on full power (MacBook Pro late 2019 model). This is completely unacceptable, especially because there is no cancel upload option in Box Drive. Logging out of Box Drive and/or manually clearing system files is not a solution I'm looking for, the application should handle that. Frustrated beyond belief...
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I have this issue on files that have failed and then you can't remove them from your list. But the biggest issue is not being able to prioritize my uploads. I have photos that upload often and they always clog what I am working on during the day and then i have to Manually place on box.com instead of pausing them or prioritizing them like you can in Dropbox.
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