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Files Disappeared

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Victoria Kang

Can I speak to a representative? A number of our files disappeared. They are not in the trash anywhere, no admins recently quit. We had a similar issue happen before when our billing was due and it seemed Box hid some of those folders which we retrieved upon payment but that shouldn't be the case now as we are up to date on payments. I need to speak to a representative ASAP as these are critical files. Thank you!

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  • Aira

    Hi there, 

    Welcome to the Box Community!

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thanks!

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  • Trish Nguyen

    Aira,

    I am also having this same issue.  I'd really like to talk to someone as well. 

     

    -Trish 

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