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Box Drive not working

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Felicity

My box drive on my Mac has stopped syncing, and can not open files that have been there a while. I have tried uninstalling and reinstalling but that is not working either. Any help would be great! Thank you

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  • France

    Hi Felicity, 

    Welcome to the Box Community, I'm happy to help!

    Can you provide more details about the issue such as what macOS are you on, and if you encounter any error when trying to open those files? Do you mind sharing screenshots?

    Additional information will help us understand how we can help and the next troubleshooting tip we can advise.

    Regards, 

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  • David Herrick

    This is a widespread problem that we are experiencing with ongoing Box Support tickets currently at our agency.

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  • Felicity

    Hello,

    I'm having this problem again, is there anything you can recommend doing to get it syncing again?

    Thank you!

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