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another not syncng question

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Beth Spaugh

have browsed a few of the many posts about this but decided to write. please.

I have Box Sync on a Win 8 computer, for years.  Just got new computer, and find thatmany files in Box have not been synced in a long time. On my desktop I did have a folder for Box and within that a Box Sync folder.  But the specific file I want should be in Box Sync.  But the online  version has not been synced in over a year.

Online, when I click on the synced check, the blue bar runs at the top but I don't see checkmarks by anything.  I need to update files to move to a new computer please, so question 1) how?

Question 2) how do I clean up old files - delete them so they are neither on my computer nor in Box Cloud?

Thank you.

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  • Beth Spaugh

    Oh, and Box is not running in Task Manager.  And I don't find it when I drop down to the Apps window.

     

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