Box Status

Comments

3 comments

Date Votes
  • France

    Hi there,

    Welcome to the Box Community!

    Apologies but we are unable to support file recovery for users of our Free plan. 

    Contact Box Product Support immediately if the content you deleted is no longer in your Box Trash.   When Box purges your trashed content there is still a 14-day grace period for paying customers, during which Product Support can recover your content.  Beyond this 14-day grace period, however, files or folders purged from your Box trash may not be recoverable and may be lost forever. Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual plan. 

    For more details on managing Box Trash, please take a look at this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash 

    Thanks for reaching out and let us know if you have any questions!

    Regards,

    0
    Comment actions Permalink
  • Box User

    Buen dia Francia

     

    Y si actualizo mi plan a uno empresarial ,podría recuperar la información?

     

    Gracias

    0
    Comment actions Permalink
  • France

    Hi there, 

    The investigation to determine if the content is recoverable would require you to submit a ticket to support, and currently submitting a ticket is only accessible to those with paying account, so yes, you can upgrade your current subscription then submit a case for this issue to Product Support, and the team can look if your files are recoverable.

    Thanks for reaching out and let us know if you have any questions!
    0
    Comment actions Permalink

Post is closed for comments.