Files Disappearing

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Trish Nguyen

• May 04, 2022 21:20

Hi,

My company's media assets are missing and I'm hoping to get those recovered. 

They were not deleted by me or by anyone on my team. These are critical files and I really would like to speak to someone about this matter as soon as possible.

 

Thanks,

Trish

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• Official comment

  

  Aira

  • May 05, 2022 01:27

  Hi there, 

  Welcome to the Box Community! 

  From what I can see on my end, it looks like this is collaborated folder. I would suggest to directly contact the owner and have this check. You may also check this article on how to manage trash: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash

  Thanks!

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  Trish Nguyen

  • May 04, 2022 23:16

  I need these files back immediately and I would like to know if they can be restored. We've lost years of data.  

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  Trish Nguyen

  • May 05, 2022 01:44

  The owner of the Box account is no longer at the company. Could you please help us?

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