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Managed User is an Editor on files in Box but they can not see any of the files

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Kelly Barton

I added a new Managed User in Box and added them as an Editor on certain files in Box but they can not see any of the files either via Chrome, Edge or Box Drive.

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  • Aira

    Hi there,

    Welcome to the Box Community! 

    This issue should be best address by our Product Support. I will have to create a ticket for you and kindly check your email for updates. 

    Thanks!

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