Box Status

Collaborator Removed by System Setting

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James Leith

I have a report showing the above occurring from an unknown IP. My understanding this is some Box Automation removing the Collaborator. I have "Automatically remove invited collaborators" unchecked, and would like to stop this from occurring in the future, however I am unable to find other settings that would cause this behavior in Enterprise settings.

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  • France
    • Edited

    Hi James, 

    Welcome to the Box Community!
     
    This would be something our Box Support team can investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Kindly check your email for details and updates. Thanks for your patience and please come back and let us know how it went!
     
    Regards,
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