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absolutely crazy no way to contact support

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Pete Marshall

Hi Folks I need my account reset as it is saying it is full but it is not.  it just needs resetting at your end .  you go to the support page and thee is community support???????????   THERE IS NO WAY TO CONTACT ANYONE TO ACTUALLY GET SUPPORT.  Please advise ASAP as this is crazy

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5 comments

Date Votes
  • France

    Hi Pete, 

    Welcome to the Box Community, I'm happy to help!

    I've ran the script that will recount all of the files/ folders in your account, so you should now be seeing the correct data and storage size in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

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  • Box User

    Hi France,

    I have the same problem: wrong occupied space quantity. Could you run the script also for me?

    Thank you.

    Best regards,

    Davide

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  • Pete Marshall

    Hi Davide With the way box abandoned me and my account type after 11 years of taking my money I just got a Microsoft account you get more storage and the added bonus of having the full office suite and it was way cheaper.  Also they actually have a way that their loyal customers of 11+ years can contact them.  

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  • France

    Hi Davide and Pete, 

    Welcome to the Box Community!

    I apologize for the inconvenience. I've ran the script that will recount all of the files and how much storage is being used in your accounts, so you should now be seeing the correct storage size available in your Box.

    Sometimes Box caches previous file counts and storage amounts causing a data inconsistency.

    Thanks again for reaching out and let us know if you have further questions!

    Regards,

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  • Patti Smith Urie

    I am a new user and looking for customer support, without typing the issue into the 'community'. Is there a way to get help with my (probably very simple) question?

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