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Unable to transfer files

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Adam Harris

I'm new to Box and I'm trying to transfer all my important computer files. In doing so, two files types resulted in an error, my PST files and Quickbooks profiles. The error stated, "The file name you specified is not valid or too long. Specify a different file name." I have tried renaming them to no avail. These are very important files I need to save on Box. What am I doing wrong and how to I get these saved on Box?

Thank you for the help!

Adam

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  • Aira

    Hi there, 

    Welcome to the Box Community!

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thanks!

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  • Iñaqui Sandí Suárez

    I have the same issue and seems it's not fixed?  OR is it controlled by a specific policy. as we are being told that BOX will be our backup solution.

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