Welcome to the new Box Support website. Check out all the details here on what’s changed.

Problems with file move or copy to other folder using BOX app for Android

New post

Comments

3 comments

  • France

    Hi Tal, 

    Welcome to the Box Community, I'm happy to help!

    Do you have the latest version of Box for Android? Please open Google play store and look up Box and make sure that your app is on the latest version and then try this again.

    If you are already on the latest version, please logout and then re-login to your Box for Android app and then try again, see if you can move/ copy an item to a folder.

    Best,

    0
    Comment actions Permalink
  • Tal

    Hello France,

    Thanks for your reply.

    As for the latest version of the app and re-login to my BOX account I tried to do so and it did not help ...

    more than that I even uninstalled the app from my mobile phone and then installed it again from the Google play store, Also this action unfortunately did not help ...

    0
    Comment actions Permalink
  • France

    Hi Tal, 

    I'm sorry to hear that our initial attempt and tips did not help.

    I see that you already have an open ticket for this issue and our Support representative is now investigating, please continue working with them and check your email for updates.
     
    Thanks for your patience and please comeback and let us know how it goes!
    0
    Comment actions Permalink

Post is closed for comments.