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Multiple Issues - HELP

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Meredith Johnson

I have several issues going on. 

1. I was invited to collaborate on a few folders, but when I click the link to accept the invite, it either opens to my dashboard and I can't see any new shared folders, or it sends me to a page to create a Box account. 

2. In the process of trying to access the folders, I accidentally created a new Box account using my new email address (I've been using an old email address because I didn't change it when our company switched over to a new email). When I realized I created a new account, I permanently deleted it so I could go through the suggested route of adding the new email address as my personal email address and switching it over that way. But now, it won't let me add my new email address because it says it's already in use by another user. 

I realize I've completely messed everything up, but would LOVE some help updating my email address to the correct one AND getting access to the shared folders I need that started this whole process. 

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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    I will have to create a ticket for you and I kindly check your email for updates. 

    Thanks!

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  • Meredith Johnson

    Thank you so much! I haven't received a ticket notification yet. Should I see something in my inbox already?

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  • Meredith Johnson

    Hi there, 

    Following up about this issue. I haven't received a ticket or anything from Box. 

    Thanks,

    Meredith

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