Box generates error message

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Colin Cummings

• May 12, 2022 14:03

My Box folder has disappeared after the last windows 11 update. I receive a message when windows log in. Something about fatal error message. I cannot uninstall the program from add& remove and the reinstallation does not take place.

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  France

  • May 12, 2022 18:32
  • Edited

  Hi Colin, 

  Welcome to the Box Community, I'm happy to help!

  Can you download and run this Microsoft fix tool to uninstall any traces of Box Drive from your computer and then reinstall it?

  • Microsoft fix tool: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed 

   Then download installer and install Box Drive following this article: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive
   
  Let me know how it goes and if the issue persists!

  Regards,

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  Dietrich Muylaert

  • May 17, 2022 14:14

  A solution to mitigate the problem:

  Enable .NET Framework 3.5
  https://docs.microsoft.com/en-us/windows/release-health/status-windows-11-21h2#2819msgdesc 

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