After remove old Box Desktop App for Mac, Re-install Box can not open

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  • France

    Hi Jackie, 

    Welcome to the Box Community, I'm happy to help!

    Did you follow the steps in this article to manually reset Box Drive? 

    When you manually reset your Box Drive, can you please confirm if you've followed step number 4 to delete the 'Box' folder in that location from Finder 

    • Delete this folder: ~/Library/Application Support/Box/Box

    If this did not resolve the issue for you, can you try connecting to a different network/ Wifi and see if this makes any difference?

    We'll wait for your update!


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