Incorrect used storage display

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Box User

• May 15, 2022 13:58

I deleted all the data 2 days ago, but the used storage size is incorrect and it says 35.9GB is being used.
35.9 GB/50.0 GB

When will the results be reflected?

0

• Official comment

  

  Aira

  • May 16, 2022 03:21

  Hi there, 

  Welcome to the Box Community!

  I have cleared your storage and it should be updated on your end now. 

  Thanks!

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• 

  Jonathan James Santos

  • October 16, 2022 20:50

  Hello! I am also coming across this issue and it is messing my file organization. 

  Box.com is reporting that I am using 6GB or my total storage but there are currently no files in my Box.com account. 

  What can I do to fix this? 

  Thank you.

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• 

  Vivek Dalvi

  • April 07, 2023 14:51

  i am having the same issue. BOX.com is showing 29.7 GB used after deleting everything

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  javier morales

  • August 10, 2023 19:27

  Used storage size is 17gb ,even with box empty!!!!

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