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Box Drive Not Installing on Windows 11

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Chris Richardson

I recently upgraded my computer to Windows 11 and am trying to download Box Drive in order to access some stored files.  While the program did download, I am not able to run the program as I keep getting prompted to restart my computer.  Even after restarting my computer, I keep getting the same error and the program will not run.  Are there any suggestions for how to correct this issue?

Thanks in advance...

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Comments

12 comments

Date Votes
  • France

    Hi Chris, 

    Welcome to the Box Community, I'm happy to help!

    Do you mind running this Microsoft script tool on your computer to see if you can uninstall Box Drive and then reinstall the app.

    You may download the latest version of the app from our Resource Center.

    Feel free to write back in if the issue persists, and provide a screenshot of the error that you encounter so we can further investigate

    Regards,

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  • Chris Richardson

    Thank you France for the prompt response.  I ran the suggested tool, uninstalled the Box Drive application, reinstalled it, and still have the same issue.  I tried to attach a screenshot but it continues to exceed the size limit.  As such, I will write out the errors I have received.

    Error #1: "Box Drive has encountered an issue.  Box Drive requires a Windows restart to finish updating.  If the problem persists, please contact Box Support to further troubleshoot the issue."  Note that there are options to "Send Logs" (which I have done previously) and "Close"

    Error #2: "Box Drive is about to quit.  There may be open files that Box Drive cannot detect.  To prevent any loss of work, please ensure any open Box files are saved and closed before you quit."

     

     

     

    Any further assistance would be greatly appreciated and thanks for your consideration of this issue.

    Best,

    Chris

     

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  • France

    Hi Chris, 

    This error usually happens when Box Drive crashes.

    Did your Windows update completed successfully, can you please check on your settings?

    Also, can I have you restart your computer and see if the error persists? If it does, can you follow the steps in this article to Manually Reset your Box Drive:

    Let us know how it goes and if you have any questions!

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  • Box User

    Hi France,

     

    I had same issue as Chris. Doesn't matter how I install/uninstall the Box Drive, it keeps prompt up the following messages:

     

    Error #1: "Box Drive has encountered an issue.  Box Drive requires a Windows restart to finish updating.  If the problem persists, please contact Box Support to further troubleshoot the issue."  Note that there are options to "Send Logs" (which I have done previously) and "Close"

    Error #2: "Box Drive is about to quit.  There may be open files that Box Drive cannot detect.  To prevent any loss of work, please ensure any open Box files are saved and closed before you quit."

     

    I ensure all Windows updates are done, reinstall & uninstall/Install Box Drive, again and again, it has the same error message. I further tried Microsoft fix tool, it continues with the same error.

     

    Would you please kindly assist? 

     

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  • Box User

    I have the same issue as above. 

    Please advise.

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  • Box User

    We have this issue also. All of the suggested fixes have been tried to no avail. Watching this space for future updates. Thank you!

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  • Brian Andrew Tully

    has anyone found a resolution, we just purchased new PC's and windows 11 is running.  Box cannot be installed.

     

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  • Geoff Piper

    Box Drive is not working on Windows 11 at all. You cannot install it and even when you do it fails and gives this error. What is the resolution for this issue?  

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  • Michael Mercedes

    I have the same issue as described by Chris Richardson in the original post. Windows 11.

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  • Will McClintock

    I too have the same issue using Windows 11 Pro (Version10.0.22621 Build 22621) and Box Drive Installer: 

    Error #1: "Box Drive has encountered an issue.  Box Drive requires a Windows restart to finish updating.  If the problem persists, please contact Box Support to further troubleshoot the issue."  Note that there are options to "Send Logs" (which I have done previously) and "Close"

    Error #2: "Box Drive is about to quit.  There may be open files that Box Drive cannot detect.  To prevent any loss of work, please ensure any open Box files are saved and closed before you quit."

    Restarting Windows does not fix the problem. Reinstalling Box Drive does not fix the problem. 

    Any suggestions? 

     

     

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  • Ekundayo Shittu

    Hmm... almost a year into this problem, and there seems to be no solution. I have the exact same issue after installing Windows 11.

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  • Brian Margrave

    Still the same issue 2 years later.  Box is probably just gonna blame Microsoft!

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