Cannot Verify email
I am trying to verify an address for use with my box account, as my current primary address, which is this one, does not allow me to view university files for UCLA. I have taken steps to add my university email to my box account. When I click on the verification link from that email, it sends me to a page asking for a password when unable to login with single sign on. However, when I attempt to hit enter, after putting in a different password, I either get a page saying "box.zendesk.com" refused to connect (despite enabling cookies) if I am using chrome, or the button does nothing and I am stuck on the password page if I am using Safari. Could you please assist with this?
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Hi Scott,
Welcome to the Box Community!This would be something our Box Support team would like to discuss with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.Please check your email for details and updates. Thanks for your patience!Best, -
I am having the same issue. I am trying to change my email address for my box account and it WILL NOT LET ME. I get box zendesk thing. And I can't find a way to contact ANYONE at box to get anything done about it. So I am stuck with an OLD email address. How can I get this changed. my correct email is aba.brazelle@gmail.com. It needs to be changed please.
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