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  • Thomas Deely

    I get the error above when I create a new word doc in Box, any guidance? Thanks

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  • France

    Hi Thomas, 

    Thanks for reaching out, I'm happy to help!

    We usually see this error for Windows users if the file path length is hitting the maximum number of characters limit. Windows does not allow file paths longer than 260 characters. For this reason, Windows will not open this file for you. Please take note that this is a Windows limitation. If you're working on a Mac, this shouldn't be a problem.

    To learn more about this limitation, please take a look at this article: https://msdn.microsoft.com/en-us/library/windows/desktop/aa365247(v=vs.85).aspx#maxpath 

    As a workaround, you can rename the file to shorten its name or move the file to an upper level folder or to a different location to prevent this from happening in the future.

    Hope that helps. Feel free to let us know if you have any questions!

    Regards,

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