Change my email address

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  • AJ

    Hi Elyssa,

    Welcome to the Box Community!

    If you can’t access the email address associated with the Box account, we recommend either reaching out to the email service provider (ESP) to regain access to the email account or creating a new account. For additional guidance please review our support guide on Logging in to Box.
    Box does not have the ability to help you regain access to the email account. You will need access to the email address associated with the account to change the account password. 
     
    If you have shared files/folders then have the owners send you again the invitation to the new account.
    We appreciate your cooperation in helping to protect the account against unauthorized access.
     
    Best,
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