Recover files after alma mater ends school email access

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3 comments

  • Aira

    Hi there, 

    Welcome to the Box Community! 

    If this is a shared folder, I would suggest to contact the owner of the file to give you access. If the account is connected to the grad program, I would suggest to contact them to give you temporary access the account.

    Thanks!

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  • Lisa Sundeen

    Thanks for the comment Aira

    My school said that the files were deleted because my school email associated with the account was deleted. Does Box archive backup versions for a certain period? I was able to access the old files just two months ago! Thank you!

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  • Lisa Sundeen

    Hi Aira, 

    Does Box archive backup versions for a certain period? I was able to access the old files just two months ago! 

    I would really appreciate clarity on this topic, even if it just confirms that the files are gone...

    Thank you!

     

     

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