Locked out of a disabled email

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3 comments

  • France

    Hi Danny, 

    Welcome to the Box Community!

    If you can’t access the email address associated with your Box account, we recommend reaching out to your email service provider (ESP) to regain access to your email account or creating a new account.

    Box does not have the ability to help you regain access to your email account. You will need access to the email address associated with your account to change your account password and email account. We appreciate your cooperation in helping to protect your account against unauthorized access.

    For additional guidance, please review our support guide on Logging in to Box.

    Thanks for posting and please let us know how else we can help.

    Regards,

     

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  • Danny Cragg

    France Thanks for getting back to me.

    As I said in the original message, I cannot access the email. It has been disabled, and I have tried to refute it and gain access to no avail. 

    Since you cannot help me with the email, I would like a refund for the upgrade I got associated with [personal information--redacted]. If it makes you feel any better, I'll probably use the refund to set up my personal project on my working email. 

    Thanks. 

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  • France

    Hi Danny, 

    This may require some account specific information to resolve, so I've submitted a case to Box Support on your behalf.
     
    Kindly check your email for details and updates. You should be receiving an email confirmation shortly.
     
    Thanks for your patience and please come back and let us know how things go with support!
     
    Regards,
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