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Converting Managed Users to Unmanaged Users

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Bethlyn Houlihan

We have multiple part-time, temp employees who are students helping on a project, or affiliated, but not on the core team despite having the same organizational email extension.  Somehow, they were automatically added by Box as managed users, which they do not need to be.  How do we retain their access to Box while converting them from managed users to unmanaged users?

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  • France

    Hi Bethlyn, 

    Welcome to the Box Community!

    This might require some account specific information to address, so I've submitted a case to Box Support on your behalf.

    You should be receiving an email confirmation shortly.

    Thanks for reaching out and please let us know how else we can help!

    Regards,

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  • Joe Droll

    I have the same question. How do I convert a managed user with the same domain to an external user? We share the folder the user needs access to. She gets the link and asks her to signup and when she does she's already a managed user.

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  • Randy Zobel

    I have a similar situation. How do you convert a managed user to an unmanaged user?

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  • JAMES FRY

    I have a similar situation. How do you convert a managed user to an unmanaged user?

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  • Marco Griguolo

    I have a similar situation. How do you convert a managed user to an unmanaged user?

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