Welcome to the new Box Support website. Check out all the details here on what’s changed.

Comments

4 comments

  • AJ

    Hi,

    Welcome to the Box Community!
     
    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
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  • Francesco Vasco

    I noted this issue on my account, too.
    I deleted all files, but used capacity is 1.6GB.
    Can you check my account, please?

    Thank you in advance.

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  • Box User

    same here! can you check my account? thanks

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  • Box User

    Could you please check my account also?

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