Reset Account or Delete account

I created a profile for my work email 2-3 years ago. The collaborators required 2-factor authentication to log on (after the Box profile was created).

As the project lapsed, I never proceeded to setup 2-factor authentication.

Now, I have another project where I am required to log on to Box to share data.

I have been unable to get anywhere in logging on now. My log on for this email address now requires 2FA (which I never set up). I can change my password but I cannot logon to BOX at all.

I am unable to find any means of contacting anyone at Box directly.

I am now using ANOTHER email address to even get to this point to ask for help.

I have tried contacting Box Support twice but have never had any sort of response.

How do I remove myself from BOX????

France

May 26, 2022 18:41

Hi Lyn,

Welcome to the Box Community!

This might require some account specific information to resolve, so I've submitted a case to Product Support on your behalf.

Someone from the team will reach out to you to help look into this, kindly check your email for details and updates.

Thanks for reaching out and please let us know how else we can help!

Regards,

Comments