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4 comments

  • Box User

    Same problem here. I deleted all files, but it is still showed 90% are used. No email support. What a horrible support system it is !

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  • AJ

    Hi All,

    Welcome to the Box Community!
     
    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
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  • Box User

    AJ, thanks for resolving the issue so quickly !

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  • Harvey Donner

    Sorry, but my usage is still not correct. It is the same as before. 
    I deleted one file and it was immediately reflected in usage but it still shows several GB too much usage.

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