Unable to delete or transfer user files
Trying to delete a user who left the organization on Box but unable to. Please help urgently.
Go to Admin Console, Users and Groups, find user and select delete.
As part of the delete process, we are not getting the option to transfer ownership to another user.
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Hi there,
Welcome to the Box Community!
This is something Box Product Support team can investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Kindly check your email for details and updates.
Thanks for reaching out and stay safe!
Regards,
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