Preview works for only some files on my box account

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Kinota Braithwaite

• May 29, 2022 04:12

Hi I am new to box but I am having trouble with the file preview options. It only works for some files and not others is there a setting that I need to change. 

 

Thank you

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• 

  Aira

  • May 30, 2022 03:42

  Hi there, 

  Welcome to the Box Community! 

  For me to check, may I please have the following: 

  • Screenshot of what it looks like when you access the file?
  • Are you the owner of the file you're trying to preview?
  • Does it happen to all the file type?

  Looking forward in assisting you. 

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