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Extremely slow download speeds

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Kennedy Englert

I've been experiencing extremely slow download speeds since starting to use box last week. It can take up to an hour just to download one file. I've tried both the desktop app and browser.

I'm expected to finish projects quickly and this just isn't working for me. My internet connection has very fast upload and download speeds. I don't have any problem downloading files from google drive or other sites.

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Comments

15 comments

Date Votes
  • France

    Hi Kennedy, 

    Welcome to the Box Community!

    This is something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Please check your email for details and updates

    Thanks for reaching out and stay safe!

    Regards,

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  • Trina-Marie Hill

    I need help with this as well. The streaming is hampered and download taking way too long. Fast internet and computer fine. This just started today. I use box almost every day. please help!

     

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  • Carol Woodward

    Same here - please can you advise? There doesn't seem to be anywhere where I can go and generate a ticket for support...

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  • Betty Ortiz

    Im having the same issue - it has been awful.  My computer speed is gigabit and all of our other programs work just fine.  Its only BOX That has this issue

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  • Hayden Barnes

    Hi, im the same as well, cant watch a small video, takes hours to load 

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  • Michael Spooner

    I have the same problem. Opening even the simplest file from my desktop Box folder takes for-effing-ever. 

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  • Lonnie Campbell

    I'm having the same issue. Showing only 2mb download when I have gb connection. How do I open a ticket?

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  • Standish O'Grady

    I have the same problem.  Please help.

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  • Volker Kiessling

    I have the same problem. Files don't download at all anymore on my Mac. It starts downloading but it never finishes and we are talking file sizes of 92KB! I can access important files only through the web interface. I tried reinstalling everything and it didn't get better. Very close to move work files to one drive or dropbox. Also haven't found a support email address or anything.

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  • Mark Eldridge

    I have the same problem. Is there a generic solution that could be posted here?

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  • Aldo Fourie

    I have the same problem, fast internet connection and BOX limits download speed to about 1 or 2 mbps, please can you help?

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  • Andrew Molder

    I am experience same issue.

    Not my connection speed

     

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  • Mark Eldridge

    I learned today from my IT group that third party apps can slow the download speed. One called 'Druva' exhibits this property. I've asked them to disable it, and will report back if the Box file access speed improves.

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  • Liam McLaughlin

    I'm also experiencing this issue downloading from Box specifically. My download speeds are around 20 Mbps for other file sharing services, and less than 1 Mbps for Box.

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  • Jamie Dewoody

    We have the same issue. We have 250/250 dedicated fiber and a 60GB file takes ~16 hours to download. That's not an acceptable download speed for anyone.

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