Cannot install Box desktop on Windows 10 enterprise

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Yajie Liang

• June 02, 2022 14:36

After clicking install, it will work on it, then after a screen flash, an error box pops up: "Box drive has encountered an unexpected error".

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  France

  • June 02, 2022 18:46

  Hi Yajie, 

  Welcome to the Box Community, I'm happy to help!

  Could you try to manually reset your Box Drive following the steps in this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

  If the issue persists, please go ahead and uninstall and re-install Box Drive following these articles:

  • Uninstall Box Drive: https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive 
  • Install Box Drive: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive 

  Let us know how it goes and if you have any questions!

  Regards,

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